Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards
Downloadable product discount/sales codes

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at the.eclipse@blackeclipseworld.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges/Replacement Policy

Unfortunately, every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace your item if the sale date was within the last 30 days. Check out our handy list below to determine if you are eligible for a replacement.

OUR RESPONSIBILITY:  Oops! Somewhere along the way we made a mistake. Not to worry though! If any of the following are the case, we will take care of it for you. 

Faulty Product
If the product has a hole, stains, or manufacturing defect. 

Placement Issue
If a print is clearly crooked or off-center (>1"). 

Incorrect Image
If we printed the wrong image. 

Wrong Item Sent
If we send you the wrong garment, color or size.

YOUR RESPONSIBILITY: Oops! Somewhere along the way either you or your customer made a mistake. If any of these are the case, it's up to you to sort things out. 

Ordered Wrong Size
Customer ordered wrong size or it did not fit to their satisfaction 

Incorrectly Provided Address
If you or your customer made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment. 

Incorrect Image
You selected the wrong image to be printed.

 If you have questions about the exchange/replacement policy, send us an email at: the.eclipse@blackeclipseworld.com and send your item to: 531 N. Ocean Blvd, Unit # 603, Fort Lauderdale Florida US 33062.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 531 N. Ocean Blvd, Unit #603, Fort Lauderdale Florida US 33062

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.